Find answers to common questions about our products, services, and manufacturing process.
FAQ
Everything You Need to Know
Quick answers to the most common questions from our global B2B partners.
Our MOQ depends on the product type and complexity. Typically, we require 50-100 units per SKU for standard products. For customized OEM/ODM projects, MOQ may vary based on the design, materials, and packaging requirements. Please contact us with your specific product details for an accurate MOQ quote.
We use E0 and ENF grade eco-friendly particle board, MDF (medium-density fiberboard), and solid wood options including pine, oak, and rubberwood. All materials comply with international emission standards. We can also work with customer-specified materials for OEM projects.
Yes, absolutely. We offer full OEM/ODM customization including dimensions, materials, colors, finishes, and hardware. Whether you need a specific size to fit a market standard or a unique color to match your brand, our team can accommodate your requirements. See our OEM/ODM page for more details.
Typical production lead time is 15-30 days after sample confirmation, depending on order volume and complexity. Standard stock items may ship faster. For large-volume orders or custom projects, we will provide a detailed production schedule upon order confirmation.
Yes. We can produce pre-production samples for your approval before mass production begins. Sample lead time is typically 5-10 days after design confirmation. Sample costs are negotiable and may be deducted from the final order. We can also arrange video walkthroughs of completed samples upon request.
We offer FOB (from Shanghai or Ningbo ports), CIF, and DDP shipping terms. We work with major shipping lines and can also ship to your designated freight forwarder. Our logistics team handles all export documentation, customs clearance, and container loading supervision to ensure smooth delivery.
Our standard payment terms are T/T (telegraphic transfer) with 30% deposit and 70% balance against copy of bill of lading. We also accept L/C at sight for qualified buyers. Other payment arrangements can be discussed for long-term partnerships and large-volume orders.
Please inquire about specific certifications including CE, CARB, and FSC — availability varies by product line and materials used. We can provide test reports and compliance documentation as required by your market. Our E0/ENF grade boards meet the strictest global emission standards.